An Empirical Study of the Use of Tools and Technologies for Knowledge Sharing in Development Organisations in Kenya

This paper presents findings from research conducted with development organisations in Kenya, concentrating on using ICT tools and technologies for knowledge sharing. Development organisations of different sizes and operating in various sectors were examined in a large-scale online survey. The study examines the application of a set of technologies, including ICT tools, social media tools, and collaborative tools. The study also considered the strategies employed by the development organisations in enhancing knowledge sharing. The data collected was in quantitative form, and therefore the analysis followed quantitative techniques, including descriptive and inferential statistics. Findings revealed that technology supports the knowledge processes of extraction, sharing and dissemination. However, technology impacts knowledge processes differently depending on the size of the organisation. The results indicate that different technologies are used to support different phases of the SECI model. Development practitioners use ICTs for various purposes, including preserving, accessing, storing, documenting and gathering knowledge. This study contributes to the literature on ICT based development knowledge. The study contributes to understanding the barriers and enablers that development practitioners experience while using ICTs for knowledge sharing. The study is significant to the development practitioners in the developing world for understanding how to enhance knowledge sharing through technology.