Abstract
Trust in automation depends on more than just the automation itself, but the larger context in which the automation and the human operator are collaborating. This study takes a naturalistic approach to explore providers' trust in a Clinical Decision Support System. Primary Care Providers were shown simulated medical records and a prototype Clinical Reminder indicating that the patient should be titrated with recommended Beta Blockers to address the patient's Heart Failure with reduced ejection fraction. Analysis of responses showed three main themes: Concerns about the medical documentation used to generate the recommendation; Complexity of the patient condition and care delivery context (and how such factors limit possible courses of action); and Concerns about the Clinical Reminder and clinical guideline it is instantiating. These results align with the macrocognitive model of trust and reliance based on sensemaking and flexecution.
| Original language | English (UK) |
|---|---|
| Pages (from-to) | 1380-1385 |
| Number of pages | 6 |
| Journal | Proceedings of the Human Factors and Ergonomics Society |
| Volume | 67 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2023 |
| Event | 67th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2023 - Columbia, United States Duration: 23 Oct 2023 → 27 Oct 2023 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
-
SDG 3 Good Health and Well-being
Keywords
- decision support
- health information technology
- trust
Fingerprint
Dive into the research topics of 'Clinical Decision Support Systems and Trust in Automation: Case of a Clinical Reminder for Titration of Beta Blockers'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver