Dynamics of user needs analysis in redesigning an open learning website: A case from Pakistan

The paper presents work in progress and reports on the user needs analysis phase of the user-centered iterative design as applied to redesigning a website at a teacher education institution in Pakistan. The existing website was designed for student support by a team of IT experts with minimal input from the users. However, with expansion in the Institute's activities, easy access to the Internet and growing interest in the use of technology for education in developing countries, users' needs and expectations have changed substantially. This calls for a website redesign. The user-centered iterative design was found suitable for two reasons: (a) the website is aimed at audience from various contexts, and understanding their needs without their active and continuing participation would not be possible; and (b) the involvement of users is likely to give them a sense of ownership, which would encourage the use of technology in education. After a brief overview of the context and methodologies used, the paper highlights the importance of engaging users at various stages in the design of a website that is usable and stimulating for the target audience.