TY - JOUR
T1 - Improving patient identification in an ophthalmology clinic using name alerts
AU - Nazarali, Samir
AU - Mathura, Pamela
AU - Harris, Karen
AU - Damji, Karim F.
N1 - Publisher Copyright:
© 2017 Canadian Ophthalmological Society
PY - 2017/12
Y1 - 2017/12
N2 - Objective To develop a standardized process for reviewing daily patient lists and identifying potential risks of misidentification. Our goal was to develop a proactive approach to identify and eliminate risks of patient misidentification. Methods Assessment of current patient identification practices took place over a period of 4 weeks. Using a process map, a patient survey was developed to determine the encounter points when patient identification was confirmed. This information was used to develop a standardized protocol for review of daily appointment lists. Results Review of daily appointment lists was completed to identify potential similar/same name risks. A standardized manual process of chart review, flagging, and tracking was developed. Conclusions The name alert process resulted in a simple manual process for identifying which patients have a higher name risk and allowed care providers to take preventative action to decrease potential risk of incorrect diagnostic testing, procedure, or medication administration.
AB - Objective To develop a standardized process for reviewing daily patient lists and identifying potential risks of misidentification. Our goal was to develop a proactive approach to identify and eliminate risks of patient misidentification. Methods Assessment of current patient identification practices took place over a period of 4 weeks. Using a process map, a patient survey was developed to determine the encounter points when patient identification was confirmed. This information was used to develop a standardized protocol for review of daily appointment lists. Results Review of daily appointment lists was completed to identify potential similar/same name risks. A standardized manual process of chart review, flagging, and tracking was developed. Conclusions The name alert process resulted in a simple manual process for identifying which patients have a higher name risk and allowed care providers to take preventative action to decrease potential risk of incorrect diagnostic testing, procedure, or medication administration.
UR - http://www.scopus.com/inward/record.url?scp=85021158345&partnerID=8YFLogxK
U2 - 10.1016/j.jcjo.2017.05.004
DO - 10.1016/j.jcjo.2017.05.004
M3 - Article
C2 - 29217024
AN - SCOPUS:85021158345
SN - 0008-4182
VL - 52
SP - 564
EP - 569
JO - Canadian Journal of Ophthalmology
JF - Canadian Journal of Ophthalmology
IS - 6
ER -