Reviewing the application of the balanced scorecard with implications for low-income health settings.

Fauziah Rabbani, S. M.Wasin Jafri, Farhat Abbas, Gregory Pappas, Mats Brommels, Goran Tomson

Research output: Contribution to journalReview articlepeer-review

13 Citations (Scopus)

Abstract

High-income countries (HICs) are increasingly making use of the balanced scorecard (BSC) in healthcare. Evidence about BSC usage in low-income countries (LICs) is deficient. This study assessed feasibility of BSC use in LICs. Systematic review of electronic databases shows that the BSC improved patient, staff, clinical, and financial outcomes in HICs. To translate the experience of BSC use in HICs to their use in LICs, the applicability parameters of the National Committee for Quality Assurance were applied. Despite contextual challenges, pilot testing of BSC use can be undertaken in selected LICs. Committed leadership, cultural readiness, quality information systems, viable strategic plans, and optimum resources are required.

Original languageEnglish
Pages (from-to)21-34
Number of pages14
JournalJournal for healthcare quality : official publication of the National Association for Healthcare Quality
Volume29
Issue number5
DOIs
Publication statusPublished - 2007

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