TY - JOUR
T1 - Reviewing the application of the balanced scorecard with implications for low-income health settings.
AU - Rabbani, Fauziah
AU - Jafri, S. M.Wasin
AU - Abbas, Farhat
AU - Pappas, Gregory
AU - Brommels, Mats
AU - Tomson, Goran
PY - 2007
Y1 - 2007
N2 - High-income countries (HICs) are increasingly making use of the balanced scorecard (BSC) in healthcare. Evidence about BSC usage in low-income countries (LICs) is deficient. This study assessed feasibility of BSC use in LICs. Systematic review of electronic databases shows that the BSC improved patient, staff, clinical, and financial outcomes in HICs. To translate the experience of BSC use in HICs to their use in LICs, the applicability parameters of the National Committee for Quality Assurance were applied. Despite contextual challenges, pilot testing of BSC use can be undertaken in selected LICs. Committed leadership, cultural readiness, quality information systems, viable strategic plans, and optimum resources are required.
AB - High-income countries (HICs) are increasingly making use of the balanced scorecard (BSC) in healthcare. Evidence about BSC usage in low-income countries (LICs) is deficient. This study assessed feasibility of BSC use in LICs. Systematic review of electronic databases shows that the BSC improved patient, staff, clinical, and financial outcomes in HICs. To translate the experience of BSC use in HICs to their use in LICs, the applicability parameters of the National Committee for Quality Assurance were applied. Despite contextual challenges, pilot testing of BSC use can be undertaken in selected LICs. Committed leadership, cultural readiness, quality information systems, viable strategic plans, and optimum resources are required.
UR - https://www.scopus.com/pages/publications/35448943059
U2 - 10.1111/j.1945-1474.2007.tb00210.x
DO - 10.1111/j.1945-1474.2007.tb00210.x
M3 - Review article
C2 - 17892079
AN - SCOPUS:35448943059
SN - 1062-2551
VL - 29
SP - 21
EP - 34
JO - Journal for healthcare quality : official publication of the National Association for Healthcare Quality
JF - Journal for healthcare quality : official publication of the National Association for Healthcare Quality
IS - 5
ER -
