Use of information and communication technologies to support knowledge sharing in development organisations

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Abstract

This paper aims to identify knowledge sharing mediums used in development organisations and determine how different technologies support knowledge sharing. Results explore the strategies for using ICTs to extract, share, and disseminate knowledge. The qualitative data was gained from interviews with 11 knowledge management practitioners working in Kenya's development organisations. All interview questions were open-ended and were consistent across the interview sessions. Qualitative data were analysed in themes using NVivo. Findings show that knowledge sharing in development organisations was supported by ICT-based tools, social media tools and collaborative tools. These tools were used for knowledge extraction, sharing and dissemination. The study revealed that knowledge sharing was influenced by several factors key among them top management support, technology, reward system, culture and trust. Knowledge sharing was obstructed by individual, organisational, and technological factors. This research is valuable in identifying ICT-based knowledge sharing practices unique to development organisations.

Original languageEnglish
Pages (from-to)384-401
Number of pages18
JournalInternational Journal of Knowledge Management Studies
Volume13
Issue number4
DOIs
Publication statusPublished - 2022
Externally publishedYes

Keywords

  • ICTs
  • development organisations
  • information and communication technologies
  • knowledge dissemination
  • knowledge extraction
  • knowledge management
  • knowledge sharing

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